Welcome to Mr.Talk. We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have regarding your data when you use our mobile application and services.
01
Information We Collect
We collect information you provide directly to us when you use the Mr.Talk app:
- Phone Number — used for OTP-based login and account identification
- Name & Email — collected when you set up your profile
- Delivery Address — collected when you place an order
- Order Information — products ordered, quantities, and transaction history
- Payment Information — processed securely through Razorpay; we do not store your card or UPI details
02
How We Use Your Information
We use the information we collect to:
- Verify your identity via OTP and manage your account
- Process and deliver your orders
- Send order updates and delivery notifications via SMS (through Twilio)
- Provide customer support and resolve disputes
- Improve our app and services based on usage patterns
We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
03
Third-Party Services
Mr.Talk uses the following third-party services to operate. Each has its own privacy policy governing how your data is handled:
- Razorpay — payment processing. Your payment details are handled directly by Razorpay and are never stored on our servers.
- Twilio — SMS-based OTP delivery for login and verification.
- MongoDB Atlas — secure cloud database where your account and order data is stored.
04
Data Storage & Security
Your data is stored securely on our backend servers hosted on Hostinger, with your database hosted on MongoDB Atlas. We implement industry-standard security measures including:
- JWT-based authentication for all API requests
- HTTPS encryption for all data in transit
- Secure, hashed storage of sensitive tokens
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
05
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us. Order records may be retained for legal and accounting purposes.
06
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and personal data
- Opt out of non-essential communications
To exercise any of these rights, please contact us using the details below.
07
Children's Privacy
Mr.Talk is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
08
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the app after changes constitutes your acceptance of the updated policy.
09
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: